Privacy Policy

Last updated: March 2026

Welcome to Daalely. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, share, and protect your information when you use our platform.

1. Information We Collect

1.1 Account Information

When you create an account, we collect: full name, email address, phone number (optional), password (encrypted), profile photo (optional), and language preference.

1.2 Listing Data

When you post a listing, we store: title and description (in Arabic and English), price and currency, photos (up to 10), category and location, contact information (phone, WhatsApp, email), and item condition.

1.3 Messages

We store the content of messages and attachments (images and documents) exchanged between buyers and sellers through our messaging system.

1.4 Payment Data

Payments are processed through a secure third-party payment processor. We store the transaction type, amount, status, and transaction ID. We do not store credit card details directly.

1.5 Location Data

We store geographical location data (city, region, coordinates) associated with listings to enable proximity-based search.

1.6 Technical Data

We automatically collect: IP address, browser type and operating system, session identifier, and technical error data via our error monitoring service to improve platform performance.

2. How We Use Your Data

  • Create and manage your account
  • Publish and display your listings
  • Enable communication between buyers and sellers
  • Process payments
  • Improve search results and recommendations
  • Ensure platform safety and security (fraud detection and content moderation)
  • Send account-related notifications
  • Improve our services and fix technical issues

3. Third-Party Data Sharing

We share your data with the following parties only when necessary:

  • Payment processor — to securely process payments
  • Performance monitoring service — to monitor errors and improve reliability
  • Email service provider — for verification and notification emails
  • Cloud storage providers — for file storage (when enabled)
  • Law enforcement — when legally required

4. Cookies & Local Storage

We use:

  • Session cookies — to keep you logged in (HTTP-only, secure)
  • Local storage — to store your authentication token, theme preference (light/dark), and category cache

5. Data Security

We implement security measures including: password hashing, HTTP security headers, protection against attacks (XSS, CSRF), content filtering, and image moderation on uploads. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

6. Data Retention

  • Account data — for the lifetime of the account
  • Listings — until deleted or expired (soft-deleted, recoverable)
  • Messages — for the lifetime of the conversation
  • Sessions — 120 minutes
  • Error logs — 14 days

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct your data via the profile page
  • Request deletion of your account and data
  • Withdraw your consent at any time
  • File a complaint with the relevant regulatory authority

To exercise your rights, contact us through our contact page.

8. Children's Privacy

Daalely is not intended for persons under 18 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

For any privacy-related inquiries, please contact us through the contact page on our platform.